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CamSIS Improvement Programme


Q. What is CamSIS?

CamSIS is the Collegiate University’s electronic system for handling student information, records and transactions right the way through the student journey, from application through to graduation and beyond.

It is a single shared system with one record per student, and has a large and diverse user base of 150,000 people including administrators within the central offices such as Admission, the departments and the Colleges; academics; students; applicants and alumni. All data is entered directly by these users or downloaded from organisations such as the University and Colleges Administration Services (UCAS).

Q. Why is the programme happening?

The programme will ensure that CamSIS continues:

  • to support effective and efficient student administration​
  • to be the official repository of the student’s record from initial contact and application all the way through to graduation, and the sole source of official University and College transcripts​
  • to be the source of the statutory reports that secure University funding​ by making use of new system features to improve the experience for users​ and bringing CamSIS fully up-to-date technically.

Q. What are the programme objectives?

  1. Ensure continued sustainability of CamSIS
  2. Improve the efficiency and effectiveness of student administration operations
  3. Keep CamSIS kept up-to-date with supplier maintenance
  4. Reduce cost of CamSIS maintenance
  5. Improve user experience of CamSIS
  6. Enhance flexibility of CamSIS
  7. Align with University strategy for core information systems

Q. Who is involved in the programme?

Information about who is involved in the delivery and governance of the programme is available in the team section of this website.

The University's auditor, Deloitte, is providing assurance for the CamSIS Improvement Programme as a check and balance for the programme board and sponsor that the programme is being well governed and well managed.

Q. When are system upgrades taking place as part of the programme?


Upgrade type Availability of CamSIS
 31 August 2016 Upgrade to system platform (PeopleTools v8.54 to v8.55) Unavailable 07:00-11:00
 4-6 February 2017 Upgrade to system application (Campus Solutions v9.0 to v9.2) Unavailable 4-6 February

Answer last updated: 30 August 2017

Q. When upgrades take place, how will the team make sure that working functionaility isn't lost unintentionally?

System testing is now more thorough than ever before at the University due to recent changes. For each upgrade, CamSIS will be tested using more realistic and a greater range of scenarios.

Q. Will I receive training to help me use the areas of the system that will change?

Yes. A sub-group of the Steering Committee formed at the end of September 2016 and meets fortnightly to plan a framework for delivering co-ordinated training and consistent support informed by users. Information about any changes to the approach to CamSIS training will be made available as soon as possible.

The programme team is delivering a mixture of online and classroom training to support users in being ready for the improvements.

Answer last updated: 30 August 2017

Q. Are change requests still being processed?

The CamSIS Improvement Programme Board have agreed that there will be no changes to functionality in CamSIS or projects going live between 1 October 2017 until the new Academic Structure goes live on 20 February 2018. Only business critical, statutory, and technically critical changes requested through helpdesk calls will be made during the period.

Outside of this period, change requests should be submitted via change request forms sent to Information about submitting change requests is available on the CamSIS support website. As of August 2016, change requests are reviewed by the Steering Committee.

Answer last updated: 30 August 2017

Q. Has the Programme Board sought governance assurance?

Yes. In January 2017, the University's internal auditors, Deloittes, reviewed the governance structures and mechanisms in place with a specific assessment of whether the programme governance is effective for the needs of the programme to support it in the delivery of its objectives. The health check also included a review of the planning and decision making process to develop a Balanced Programme Plan.

The findings:

"The process for identifying, analysis and prioritising requirements has involved representation from a range of stakeholders from each functional area. The workshops have been effectve in focusing on tangible improvements across the student lifecycle. Those involved have represented that the workshops were well facilitated, engaging and in the spirit of collaboration and fair compromise."

Answer last updated 6 February 2017